AMUSA SEUN ISHOLA
Results-driven Customer Service Professional
Mushin, NG.About
Highly results-driven Customer Service Professional with 5+ years of experience across banking, retail, and customer-facing environments, consistently exceeding performance targets. Adept at managing high-volume customer interactions (50+ daily), resolving complex complaints efficiently, and leveraging CRM systems to maintain 100% customer record accuracy. Proven ability to enhance customer satisfaction and retention through strong communication, problem-solving, and escalation management, driving improved service delivery and operational efficiency.
Work
Blooms Microfinance Bank
|Customer Service Officer
Lagos, Lagos, Nigeria
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Summary
Currently serving as a Customer Service Officer, managing daily customer inquiries and ensuring high satisfaction in a microfinance banking environment.
Highlights
Managed 50+ daily customer inquiries, providing comprehensive support for loan repayments and account updates to ensure seamless service delivery.
Achieved and maintained 100% accuracy in customer records weekly by diligently utilizing CRM software, enhancing data integrity and operational efficiency.
Resolved complex customer complaints and performed follow-ups, consistently meeting monthly performance and customer satisfaction targets.
FoodCo Nigeria Limited
|Sales Associate
Lagos, Lagos, Nigeria
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Summary
Contributed to sales and customer satisfaction as a Sales Associate, assisting customers and managing transactions for a retail firm.
Highlights
Assisted 40+ customers daily, effectively resolving complaints to significantly improve overall customer experience and foster loyalty.
Processed high volumes of sales transactions accurately while maintaining meticulous records, ensuring operational efficiency and financial integrity.
Supported comprehensive inventory and stock control operations, contributing to optimized product availability and reduced shrinkage.
BetKing
|Customer Service Supervisor
Surulere, Lagos, Lagos, Nigeria
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Summary
Supervised customer service operations, leading staff training and enhancing service delivery for a betting and entertainment company.
Highlights
Supervised a team of customer service staff, overseeing daily operations and ensuring adherence to service standards.
Successfully resolved escalated customer complaints and disputes, leading to improved customer satisfaction and retention.
Developed and delivered training programs for new staff on customer service procedures, enhancing team capabilities and service consistency.
Implemented process improvements that significantly improved service delivery and reduced overall customer complaints.
Education
Federal Polytechnic, Ado-Ekiti
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HND (Upper Credit)
Mineral and Petroleum Resources Engineering
Grade: Upper Credit
Federal Polytechnic, Ado-Ekiti
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ND
Mineral and Petroleum Resources Engineering
Languages
English
Certificates
NYSC Discharge Certificate
Issued By
NYSC
Skills
Customer Service & Support
Customer Service, Complaint Resolution, Escalation Management, Call Handling, Email Support, Customer Satisfaction, Customer Retention, Conflict Resolution, Front Desk Support.
Technical & Software
CRM Software, Microsoft Office (Word, Excel), Email Support Systems, Data Entry, Reporting & Record Management.
Operational & Soft Skills
SLA Management, Administrative Support, Process Improvement, Communication, Problem Solving, Team Collaboration, Time Management.